14 Days Full Refund – No Questions Asked
Whilst the quality of all the jewellery at idem Diamonds is of a very high standard, we understand that sometimes things just don’t quite go according to plan and you might be in need of something else. No stress!
idem Diamonds offers a complimentary 14-day return policy, giving you peace of mind with every purchase. The returned items must be in their original, unworn condition and accompanied by all the original documentation.
Exceptions to the 14 day full refund policy
The following items are non-returnable due to their personalised nature: items that have been engraved, resized, or modified, previously exchanged items and custom designed jewellery. Changes to orders currently in process will void the complimentary resize, return and exchange policies.
Custom designed rings
This policy does not apply to customers that choose us to custom design a ring for them. Custom-designed rings are those that have to be specifically made for the client which are a different design to that listed on our website.
In the event that your item is faulty or does not meet the advertised details, you are covered by our 12 month warranty and other state based laws.
Start Your Return
Please contact us to start your return with either :
You will need to send the item to idem Diamonds at your cost and once we have received your returned order, we will verify the condition of the item and documents. If the items are deemed to be faulty, the refund of the purchase price and your shipping costs will be processed between 3 to 5 business days after the assessment. A refund will then be processed via the same payment method used during the purchase. If for any reason, you require an alternative form of payment, please contact us.